Our Services

Statuc Guarding & CCTV Monitoring

Whether it is for retail, wholesale, commercial, residential or industrial premises, Phoenix Events (East) Ltd provides skilled and professionally trained,

SIA Security Officers (Non-Frontline) –, SIA Door Supervisors (Frontline)) and CCTV licensed static security guards for all on-site security requirements.

We work closely with selected partners to provide some of the above roles to ensure that the high level of service required is delivered and provide a complete package of services.

Appreciating that it is the safe and secure running of your business that is important, our uniformed security officers deter theft and vandalism, as well as reducing the potential damage from risks such as fire and flood.

Reflecting your own values, courteous, personable and highly competent, Phoenix Events (East) security officers ensure that the first impression visitors to your premise gain is one of complete professionalism.

Comprehensive and continuous in-house programmes, augmented by the training provided by Project Griffin and other courses, ensure Phoenix Events (East) Ltd staff are always aware of current legislation changes, client needs, business improvements, current threat levels and personal development. These multi-skilled officers are also flexible in the roles they can perform for clients, when needing to undertake duties such as caretaking, reception, stock control, administration and cleaning tasks to help the organisation run smoothly

Night Portering

Phoenix Events (East) Ltd take responsible for ensuring the hotel is operating to its high standard and ensure preparations are in place for the forthcoming day.We always use night staff that have experience in working nights.

The night porter will take responsibility for the smooth and efficient running and the security of the hotel during the night. To provide portering, security and reception services, assisting guests and staff in any way possible.

Some of the key responsibilities we can cover:

  • Check bar is ready for takeover, any stock needed before Duty Manager leaves, ice, lemon etc
  • Bar work,
  • Wash glasses in kitchen and return to Barford, Valley or Sports Bar, leaving areas tidy
  • Clear areas of coffee cups etc, remove from trays and stack neatly on wash up area.
  • Clean and tidy public areas where necessary and ensure that environment is kept clean and tidy at all times
  • Clear all bottle skips to cellar
  • Preparation of breakfast trays and service to the rooms when required.
  • Clear down and lay up Brasserie for breakfast and Conference rooms as detailed on Function sheets to the Hotel standards as trained
  • To assist with the correct service of the Brasserie, Sports Bar, Room Service menu and beverages.
  • In Winter, tend fire, replenish logs , Grit Pathways
  • Order newspapers and deliver where necessary
  • Carry out timely and efficient Morning Call service as required
  • Print notices and change notice boards are required
  • Ensure attention to detail is maintained whilst opening up other departments and ensure all departmental checklists are completed
  • Guest property lost / found procedure to be followed
  • Man reception until receptionist takes over
  • Deal with guests promptly on arrival and departure, as per the hotel Standards for check in and check out procedures
  • To assist guests with luggage when required
  • To ensure all documentation, i.e. checks/bills are completed as necessary and carried out per the Hotel Standards
  • Taking of monies for the payment of services, cash and credit card
  • To conduct a minimum of 2 security checks, inside and out during the night
  • Ensure all corridors are clear: Fire Extinguishers and fire doors are secure, returning any trays outside bedrooms to the kitchen
  • To be aware of hotel security and fire/emergency procedures at all times
  • To be responsible for the general security of the company property, departmental keys, stock and comply with Health & Safety responsibilities

Event Security / Stewarding

Our focus on Customer Services allows our staff to use their skills in multiple ways such as event stewarding and customer service advisor roles.

Roles can include but are not limited to:

  • Safety Stewards (NVQ Spectator Safety Level 2)
  • Turnstile / Ticket Check / Ticket Sales Stewards
  • Queue Management / Directional Stewards
  • Hospitality, Executive and Cloakroom Stewards
  • Event Litter Picking
  • Toilet Attendants

Car Parking

With experience delivering both static and greenfield event car parking of all sizes, we pride ourselves by offering a simple, flexible and professional service.

Our service starts with an initial meeting and consultation through to the event operation and resumes with a full debrief and report.

We provide customer friendly marshals which can assist with visitor segregation, access control, directing and parking cars.

We produce all car park signage and comprehensive car park layout and design.

High visible uniform with appropriate PPE is provided to all our staff.

No matter the scale of the operation, our focus is on a safe and effective experience for visitors taking into account the wider impact our operations have on the event’s local residents and businesses.

Traffic Management

Traffic management is vital for any event, no matter the scale or complexity.

Following our simple, flexible and professional approach we can provide a tailored plan that suits your event.

With all our services, it starts with an initial meeting and consultation through to the event operation and resumes with a full debrief and report.

We can assist or apply on your behalf (Charges apply) for Temporary Traffic Road Orders (TTRO) and can consult, assist or create traffic management plans which can be submitted to local councils, police or safety committees.

Our customer-friendly marshals will be trained to 12D standards and adhere to all Chapter 8 guidelines.

We can produce and supply generic or bespoke wayfinding signage and provide compliant traffic management equipment and vehicles.

Should there be a service we are unable to supply, we work closely with local contractors that can and therefore offer a complete package and management.

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Traffic Management (CSAS/LANTRA staff available)

Event Support

Every event is different which is why we acknowledge that other services may also be required.

Please discuss any additional requirements throughout your consultation, the following are examples of services we can provide:

Stewards

Our focus on Customer Services allows our staff to use their skills in multiple ways such as event stewarding and customer service advisor roles.

Roles can include but are not limited to:

  • Safety Stewards (NVQ Spectator Safety Level 2)
  • Turnstile / Ticket Check / Ticket Sales Stewards
  • Queue Management / Directional Stewards
  • Hospitality, Executive and Cloakroom Stewards
  • Event Litter Picking
  • Toilet Attendants
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